Existing customers

Service and support.

If a system is in trouble, in alarm, or down, call. This page is for everything that is not an emergency.

Mon–Fri 8:00–5:00 24/7 emergency line Two-hour minimum after hours

Emergency

When to call instead of using a form.

A fire alarm in alarm or trouble call. Do not wait for a form response.
A system that is down intrusion, access control, or monitoring not reporting.
A door that will not secure or one that will not release.
An inspection deadline you are about to miss we can frequently work something out.
A false alarm you cannot clear we will walk you through it on the phone.
Anything you are unsure about the phone number is the same one on every invoice we have sent you.

False alarms

The sequence below resolves most false activations without a service call.

Enter your code. If the siren stops, the event is over at the panel.

The number is on the panel sticker. Give your passcode so dispatch can be cancelled.

A propped door, a moved sensor, a low battery, a balloon or decoration near a motion detector.

A sensor that trips twice is a design problem on our side, and we will come out and change it.

Request service

Use this for scheduling, questions about an inspection report, adding devices, or anything that can reasonably wait until business hours.

If it is urgent, call (518) 690-9496 instead.

For billing questions, call and ask for the office — those get resolved faster on the phone than over email.

Customer logins

Arm and disarm, view cameras, manage users, and see your event history.

The same controls for systems on the Total Connect platform.